Why is it important to share next steps at the end of a customer interaction?

Sharing next steps at the end of a customer interaction is crucial for clarifying expectations. It provides the customer with a clear understanding of what they can expect moving forward, including any actions that will be taken on their behalf and timelines for follow-up. This transparency fosters trust in the service process and helps prevent any misunderstandings about what will happen next.

Clarification minimizes uncertainty and allows the customer to feel more secure in knowing their issues are being addressed. It also sets a professional tone for the interaction, indicating that the representative values the customer’s time and concerns. By laying out the next steps, customers are left with a sense of direction, which is an essential aspect of effective customer service.

The other choices do not contribute positively to the interaction; prolonging the conversation can lead to customer frustration, while seeking immediate feedback or conveying busyness may not address the customer's immediate needs.