Which ticket status indicates that no further action is currently required from the support team?

Which ticket status indicates that no further action is currently required from the support team?

• A. Open
• B. Solved
• C. On-hold
• D. Pending

Answer: (B)

The status that indicates no further action is currently required from the support team is "Solved." When a ticket is marked as Solved, it means that the support team has addressed the customer's issue to the best of their ability, and the case is considered resolved. This status indicates closure from the support perspective, although it may still be open for the customer to revisit if they have additional concerns or if the solution does not fully resolve their issue. In contrast, other statuses imply that action is either still pending or necessary. For instance, "Open" suggests that the ticket is active and still requires attention from the support team. "On-hold" means that action cannot be taken at that moment, often due to waiting for additional information or customer response, while "Pending" typically indicates that the support team is awaiting a response or further information from the customer before proceeding. Therefore, "Solved" is the only status that clearly indicates that no further action is needed from the support team.

The status that indicates no further action is currently required from the support team is "Solved." When a ticket is marked as Solved, it means that the support team has addressed the customer's issue to the best of their ability, and the case is considered resolved. This status indicates closure from the support perspective, although it may still be open for the customer to revisit if they have additional concerns or if the solution does not fully resolve their issue.

In contrast, other statuses imply that action is either still pending or necessary. For instance, "Open" suggests that the ticket is active and still requires attention from the support team. "On-hold" means that action cannot be taken at that moment, often due to waiting for additional information or customer response, while "Pending" typically indicates that the support team is awaiting a response or further information from the customer before proceeding. Therefore, "Solved" is the only status that clearly indicates that no further action is needed from the support team.