Which phrase is appropriate to use when acknowledging a customer's frustration?

Acknowledging a customer's frustration is vital in providing excellent customer service. The phrase "I can see your point on that" demonstrates empathy and understanding. It validates the customer's feelings and acknowledges their perspective, which can help to de-escalate the situation and build rapport. When a customer feels heard and understood, they are more likely to feel satisfied with the interaction, even if their issue is not immediately resolved.

Using this phrase encourages open communication and shows that the representative is attentive to the customer's concerns, which is key in a supportive service environment. In contrast, other choices fail to address the customer’s emotions appropriately. Statements that dismiss feelings or suggest moving on without acknowledging the frustration can exacerbate the situation rather than alleviate it.