Which of the following scenarios benefits from the use of triggers in Zendesk?

The scenario that benefits from the use of triggers in Zendesk is when automatic notifications are sent based on certain conditions. Triggers are automated actions that occur when specific criteria are met in the ticketing system. For instance, when a ticket is created, updated, or receives a comment, a trigger can automatically notify the appropriate agent or customer depending on the circumstances. This ensures timely communication and helps streamline the support process, keeping both agents and customers informed without the need for manual intervention.

The other scenarios do not align with the primary purpose of triggers. Assigning tickets to agents randomly is generally managed through other techniques like round-robin assignments or skills-based routing, rather than triggers. Closing tickets without any action contradicts the need for active management of ticket statuses, which triggers do not facilitate. Lastly, manually tracking ticket statistics is a process that requires human oversight and analysis, rather than automation through triggers, which are designed to respond to events rather than track performance metrics.