Which feature in Zendesk allows agents to save responses for repeated use?

The feature in Zendesk that allows agents to save responses for repeated use is Macros. Macros are pre-defined replies that agents can create to address common inquiries or issues that customers frequently raise. By utilizing macros, agents can quickly respond to these repetitive situations with consistent language and information, enhancing efficiency and ensuring a uniform customer experience.

This capability is particularly beneficial in environments with high ticket volume, allowing agents to focus on more complex queries while still providing prompt responses to routine requests. Macros can be customized and updated as needed, making them a versatile tool for customer service teams.

Triggers, Views, and APIs serve different functionalities within Zendesk. Triggers automate actions based on ticket events; Views are customizable lists that help agents organize and prioritize tickets; and APIs are tools for developers to interact programmatically with the Zendesk system.