What is the primary function of the Zendesk Support dashboard?

The primary function of the Zendesk Support dashboard is to provide an overview of ticket status and performance metrics. This tool serves as a central hub for support teams to monitor the flow of customer inquiries, enabling them to track open, pending, and solved tickets. By displaying various metrics such as response times, ticket volume, agent performance, and customer satisfaction scores, the dashboard allows teams to assess their performance, identify trends, and make data-driven decisions to enhance their support processes.

Other options, while relevant to different areas of business operations, do not align with the main purpose of the Zendesk Support dashboard. Managing agent scheduling and breaks pertains more to workforce management, while marketing campaigns fall under a separate area focused on outreach rather than customer support. Handling billing and invoicing relates to financial processes and is not a function associated with customer service interactions. The emphasis of the dashboard is distinctly on support operations, making it an essential tool for effective customer service management.