What aspect should you avoid while pacing with a customer?

Avoiding the correction of a customer's minor mistakes is important in customer interactions because it can disrupt the flow of the conversation and potentially create a negative experience. When a customer is sharing their thoughts or concerns, focusing on correcting their mistakes can come across as condescending and may undermine their confidence in the communication.

In contrast, pacing with a customer's sense of urgency is crucial to align with their needs and expectations. Acknowledging and echoing positive comments can create a supportive atmosphere, while pacing with agreement helps establish rapport and trust. These approaches contribute to a smoother dialogue where the customer feels valued and understood. Thus, steering clear of correcting minor mistakes allows for a more fluid and positive interaction, fostering a collaborative environment.