In Zendesk, what can triggers be combined with to enhance workflow?

Triggers in Zendesk are designed to automatically perform actions based on specific conditions being met in the ticket lifecycle. When combined with automations, which are scheduled actions that occur at a specific time, they can significantly enhance workflow efficiency.

By using triggers in tandem with automations, businesses can create more complex workflows and responses that adapt based on real-time events and scheduled conditions. For example, a trigger can instantly notify an agent when a ticket is received, while an automation can follow up on unresolved tickets after a certain period, ensuring that nothing falls through the cracks.

This combination allows for a seamless integration of immediate, event-driven responses and systematic, time-driven follow-ups, creating a robust workflow that improves customer support management and responsiveness. The other options, while valuable in their contexts, do not specifically combine with triggers to create complex workflows in the same direct manner as automations do.