If none of the offered options satisfy the customer, what should you ask them?

Choosing to ask, "What would make you happy?" is a constructive approach when addressing customer concerns or dissatisfaction. This question invites the customer to share their expectations for resolution, encouraging a positive dialogue focused on finding a feasible solution that would improve their experience. By asking this, you not only express a willingness to understand their needs but also direct the conversation toward potential positive outcomes.

In contrast, questioning what would make a customer angry or why they are unhappy may lead to further frustration without offering a path to resolution. Similarly, simply asking, "How can I help you?" might be perceived as too vague and could fail to elicit specific responses that lead to satisfactory solutions. The emphasis on happiness in the chosen question fosters a collaborative and proactive atmosphere, which is essential in customer service interactions.